On rare occasions, there may be something materially incorrect, flawed or broken with the items in your order. Manufacturers generally resolve all requests for orders with objective issues, providing communication and required actions are conducted within 24-72 hours of receipt.
We do everything we can to ensure that your order is correctly submitted and processed. Every so often, however, manufacturers make mistakes in their warehouses and there are errors with your order. Some examples include:
- Incorrect product
- Incorrect product option (e.g. finish or fabric)
- Incorrect product quantity
- Incomplete product (e.g. missing lamp shade)
Most packaging is constructed to withstand normal handling during shipping, whether by standard ground or freight truck service. Occasionally, shippers mishandle boxes and the package, product or both are damaged. It's important to note this damage with the shipper at the time your order is delivered, regardless of whether you accept or reject the delivery.
Sometimes, the external packaging is intact, but the item inside is broken. Fragile items (e.g. mirrors, glass or ceramic lamps, etc.) may shatter when boxes are dropped. Contact Decor Interiors immediately to alert us if shipping damages occur.
Our manufacturers are selected for their high quality collections and unique styles. However, even the finest products are occasionally flawed in the manufacturing process or handling prior to shipping. Some examples of product defects include:
- Cracked wood or plastic
- Dented or bent metal
- Scratched or chipped glass
- Poor assembly or misalignment
- Stripped screw attachments
Decor Interiors' product lines are chosen for their durability, as well as their aesthetics. While some items may be more fragile than others, every piece of furniture or lighting should last for years under normal usage. If an item experiences a noticeable degradation in appearance, stability or function after a relatively short period of time, you should contact us right away. It may still be under the manufacturer's warranty and qualify for partial or full replacement.
There may be instances, when receive your order and an item is not quite what you expected. Many manufacturers do not accept exchanges or returns for subjective issues, while others do, but at a cost. Be sure to inquire about a manufacturer's policy before ordering, if you have precise visual or spacial requirements.
Color & Finishing
Furniture and lighting items sold on Decor Interiors come in a variety of colors and finishes. Colors viewed on a screen, whether it's a computer, tablet or smartphone, can look very different than when you see them on the item in person. Digital screens backlight images, making most colors look lighter and more vivid. Similarly, many finishes are hand-applied and may appear different than in product photography used on our website. Part of the appeal of rustic weatherworn finishes is their one-of-a-kind look.
We try to provide you with all dimensional information about a product. It's important to know, so you can make an informed buying decision. Additionally, we make the effort to display all available manufacturer images in order to give you an idea of an item's relative size. But sometimes, knowing the length, width,
height or diameter still doesn't give you an idea of how the item will look in your space. Eyeballing an area, without actually measuring it can cause problems if you're not careful or have an experienced eye.