Customer Service

Free Shipping

GENERAL

We provide seven day ground shipping free of charge for most items for customers within the U.S. (excluding Hawaii and Alaska). In general your shipment will be sent via UPS or FedEx Ground approximately five business days after the order has been placed, unless the manufacturer's order processing takes longer or the item is not in stock. The transit time to ship is dependent upon the distance to the delivery address.

FREIGHT

Some large items may require a freight carrier for delivery, as opposed to UPS or FedEx Ground for smaller items. In these instances, there may be additional shipping fees based on your preference for curbside or inside the door delivery. You will communicate any special shipping requirements prior to completing the order and incurring expenses.

To learn more about freight deliveries, click here.

CANADA

We do ship to Canada, but our manufacturers have minimum order requirements. To verify that your order qualifies and to place the order, please call us at 888.784.4644 prior to ordering. You will be responsible for any additional taxes and duties.

Exchanges, Returns & Replacements

EXCHANGES

If your item is damaged or there is a manufacturing defect, we will accept exchanges submitted within 7 days of delivery. We do not except exchanges for any other reason. Please review the instructions below to ensure that your exchange request is processed efficiently.

What should I do when receiving my order?

It's most important to inspect the package at the time of delivery, before you sign the carrier's delivery receipt. If you sign the delivery receipt without any notation of damage, you have signed off that the item is in perfect condition.

Is the piece count correct?

It's your responsibility to check that all pieces are accounted for before you sign. If a box or piece is missing, you may accept the delivered items, but make a note of the shortage on the delivery receipt and contact us about the shortage. Make a note about what items you received and what items are missing.

Are the boxes or product(s) damaged?

If packaging damage indicates possible product damage, we strongly suggest opening the boxes with the driver present. You may choose to refuse the delivery if there is damage to your item. To refuse the delivery, you must write, "refused due to damage" on the delivery receipt. Please contact us immediately to notify us of the refusal and, if possible, take digital pictures of the damage. This will help the claims resolution process with the carrier.

If only part of an item is damaged, you may accept the order, record the damages on the carrier's delivery receipt and contact us. We may be able to replace damaged pieces. We'll request that any replacement item(s) be sent to you promptly and without cost to you.

Once you have signed the delivery receipt, including any notation of damage, be sure to ask the freight carrier for a copy of the delivery receipt.

If you discover damages after the delivery is complete, please contact us within 24 hours, so that we may resolve the situation immediately. Exchanged item(s) must be in original packaging and must not be assembled. Exchanges not in original packaging, or assembled items will not be accepted.

RETURNS

Our return policy varies by manufacturer. Some do not allow returns for undamaged items. Others will accept returns, but issue a restocking fee and also require customers to pay not only the return shipping, but the initial shipping as well. Shipping is expensive.

Before you place an order, please take the time to review the product's dimensions to ensure it will easily fit your space and understand that, due to photography and monitor differences, actual colors may vary slightly from those shown on your screen.

We will accept allowable returns up to 14 days from when they were delivered to you.

CANCELLATIONS

An order can be canceled at any time before it ships and we will refund 100% of the purchase price less cancellation fees, except in the case of custom orders, which cannot be canceled.

Contact us at support@decorinteriorsus.com or call us toll-free at 888.784.4644